Digital Products :

Refund policy

Our policy applies to online- courses, templates, subscriptions and other digital products. It is valid for a period of 3 calendar days from the date of the purchase.  If you are not interested in the product for any reason you can ask for a refund. If the period of 3 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer's account must be in good standing

  • The product must not be downloaded

  • The product must not be accessed/view through Kajabi

If the conditions listed above are not met, we reserve the right not to issue a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to john@strongfit.com

This document was last updated on September 28, 2020
 

In-Person Events :

Refund policy

Our policy applies to in-person Seminar, Coaches Week, Apprenticeship Month and any other in-person workshop/event. It is valid for cancellations prior to the event.  If you are unable to attend the event for any reason you can ask for a refund. If you do not show up to the event, we can't, unfortunately, offer you a refund nor credit.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer must send a refund request at least 7 days before the event start date to deya@strongfit.com

If the conditions listed above are not met, we reserve the right not to issue a refund.

If you need to cancel your attendance to the event within the 7 day period, we will offer you credit towards a future event.

 

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to deya@strongfit.com

This document was last updated on September 28, 2020

 

Physical Products:

Refund policy- Items Received

Our policy applies to equipment, apparel and accessories. It is valid for a period of 3 calendar days from the date of the delivery of the order.  If you are not satisfied with the product for any reason you can ask for a refund. If the period of 3 days has lapsed since the delivery, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Products must be in perfect condition

  • Product must not be used/ filled with sand

  • The customer must notify us at megan@strongfit.com that the item(s) will be returned.

  • The original invoice must be included in the returned package.

  • The customer must pay for the return shipping costs.

If the conditions listed above are not met when we inspect the returned package, we reserve the right not to issue a refund.

 

Refund policy- Items NOT Received

Our policy applies to equipment, apparel and accessories. It is valid for a period of 24  hours from the delivery of the order.  If you did not receive your order the day and time you were notified of the delivery, you can ask for a refund. If the period of 24 hours has lapsed since the delivery notification, we can't, unfortunately, offer you a refund.


 

Refund requirements

The following criteria must be met to qualify for a refund:

  • The customer must notify us at megan@strongfit.com that they received a delivery notification without receiving the package within 24 hours of receiving the delivery notification.

If the conditions listed above are not met, we reserve the right not to issue a refund.

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